Returns & Refunds

Returns, defects and software licenses at Print Works.

Return window. You may return eligible items within 30 days of delivery.

Eligible items. Items must be unopened and unused, in their original packaging.

Not returnable. Opened ink, adhesive powder and DTF film cannot be returned unless defective. Custom-printed transfers from our Print Shop are made to order, so we can't accept returns for a change of mind. PWR RIP one-time (perpetual) licenses are non-refundable. PWR RIP monthly subscriptions can be canceled anytime to stop future renewals; the current billing period is not refunded.

Damaged, defective or quality issues. Contact us within 7 days of delivery with photos of the issue. We will send a replacement or issue a refund.

Return shipping. The customer pays return shipping, unless the return is due to our error (wrong, damaged or defective item).

Restocking fee. A 15% restocking fee applies to returns of non-defective items.

Refunds. Approved refunds go back to the original payment method, typically within 5–10 business days after we receive the return.

How to start a return. Email printworksdirectstore@gmail.com, call 714-900-3255, or use Contact Us. Please include your order number, and we'll reply with return instructions. Support hours: 8 AM–8 PM Pacific.